DiTech Science is seeking a proactive and detail orientated Technical & IT Support Engineer to koin an In-House Service team of a growing Life Science instrumentaion manufacturer. Reprting to the In-House Services Manager and the Head of Operations, the role combines providing customer technical and engineering support with company IT responsibilities. You will be responsible for diagnosing and coordinating the repair of hardware and software faults on comapny products, managing worshop based service activities and delivering effective IT support to staff to mnimise downtime and ensure business continuity. This is a key role ensuring high standards of customer service, operational efficiency and complience while supporting both field-based engineers and in-house operations.
Main Responsibilities:
1. Troubleshooting customer support calls that relate to suspected hardware and software faults.
2. Manaing the diagnosis and repair of instruments carried out in the workshop.
3. Providing IT support to employees, including troubleshooting hardware and software issues, setting up equipment and liaising with HQ IT for more complex support.
4. Supporting IT administration processes, including onboarding and offboarding activities, system updates and routine monitoring.
You are driven by fact finding and analysis and possess strong organisational skills and the ability to prioritise. You are task driven and process orientated and work autonomously to a high degree of accuracy and attention to detail. You have excellent verbal and written communication skills and strong, positive interpersoanl skills.
Ideally, you have diagnostic experience, troubleshooting and repairing hardware and software issues within a laboratory or technical environment. You have experirnce of providing customer technical support and managing multiple enquiries within a fast-paced environment. You have good experience of networking, connectivity troubleshooting and cyber security best practices. A qualification in Engineering, Electronics, IT, Life Science or a related technical discipline would be highly desirable. A full UK driving licence and right to work in the UK without a work visa is essential.